waterbox

These are 3D printed products and they may have small imperfections.

These are made-to-order items. Estimations without any backlogs are below.

nomad kit: 2-4 business days

stellar kit: 3-5 business days

Other accessories: 1-2 days

Announcements will be made at the top banner for current processing times.

Thanks for your understanding!

• Return window
  We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
• Return eligibility
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, without any stain, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Starting the return process
  To start a return, you can contact us at info@pleinisintheair.art.
  Items sent back to us without first requesting a return will NOT be accepted.
  If your return is accepted, you'll need to buy your own return shipping label, unless a wrong item was received. Please use the same packaging it was shipped with.
• Damages and issues
  Please take videos of your unboxing process as your evidence. Inspect your order upon reception. If the item is damaged in any way, please contact us immediately and send us your unboxing video so we can start a claim with the shipping company. You’ll be reimbursed once the claim is resolved by the shipping company.
• Received the wrong item
  Please take videos of your unboxing process as evidence. Inspect your order upon reception. If the wrong item is received, please contact us immediately and send us your unboxing video. We’ll make it right. You’ll be getting a replacement, and we’ll send you a free return shipping label so you can ship the wrong item back to us.
• Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at info@pleinisintheair.art.